For Online Computer Support, Ask a Computer Technician
Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
How long has this been occurring?
Before i instruct you, please dont touch the blue screen , leave it where it is and i will send instructions.
Your info here said you have windows 7. That pc is windows 10.
Please do the following on step one of this link.
This will not wipe your computer. This may gain us access without losing everything.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin
That is okay. Lets try to describe exactly what you see on your screen. It is a recovery screen.
It should ask you/give you choices. Can you tell me exactly what your screen says?
when you powered it off and back on, is that when it gave you the recovery screen?
The novo button is a tiny small round button between your power button and usb ports
on the side of the pc. Press and hold this button with the computer off. It should put in
back to that recovery mode.
also, if you get it to initialize, can you tell me if you see one step recovery?
It will look like this:
If you hit the novo button and you see these options on the link, follow this link to help you recover.
If not, we will go from there. Just describe what you see.
I understand it may be frustrating, but lets try this one more time.
Hold that button in if you are able while the computer is 'off/powered down',
until it passes the Lenovo screen and tries to boot the recovery menu.
This may take several seconds.
System recovery. Tell me what you see next so we can do this 'together'.
Lets try to get there again. You can use the novo button as before.
Once we get recovery options, we are going to hit escape to go into UEFI settings.
Then we select bios settings and disable secure boot. This should keep us where we need
If all else fails, we can use to ISO you are creating or try and factory reset it.
Save settings at top and exit. Then it should reboot. Tell me what you see from there.
press the F8 for start up settings.
tell me if it gives you options or circles you back again?
System recovery, then looking for start up settings
On the blue recovery screen, do you see anything that says advanced or troubleshooting?
Can you tell me if what you see looks anything like this?
Also, if you have a cell, you can take a snap shot and insert it here so we can take out the guesswork.
What you need is a windows 10 install usb. You cannot create it with your Chromebook, but you can get it
here for under 10$.
Once you have it, you can boot from it. Then reinstall windows.