Hi there and welcome Janice
Can you tell me for which service this password ***** ***** please?
Use my link below and you can then reset your password *****
Once done then use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else if you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And take a second to rate my service by clicking one of the stars at the top of the screen then submit