Hi Livia my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your computer password.
Let me know when do you get the password ***** is it as soon as you power on your computer or it asks for the password ***** enter in Windows.
where did you got the code from?
can you take a picture of the screen from your cell phone and post it here so that i can analyze the screen.
not a problem have a good day.