Hello Ben, and thank you for choosing JUSTANSWER.com
I think the best way to help you in this situation would be for me to have a look at your settings, via remote session.
Would you be okay with having a remote session?
Allow me just a minute or 2 to fire up the remote session application and send you a link that you will use to get connected up.
There is an issue with the payment, and before we can proceed, you will need to work with customer service to fix.
Please check your email for customer service to contact you.
Okay Great, but unforrunately we have to REDO the Remote Offer again.
So, please.......If you can accept the offer, and payment is accepted, we can proceed.
Or, you can REpropose the offer to me.
Either way is fine.
Yeah unfortunately there is nothign i can do on my end that will fix the payment issue.
You really do have to fix this issue with customer service, I do apologize.
Thank you for calling them, they shoudl fix this issue quickly.
Please let me know when you are squared away, and we can try again.
Do you need their phone number to call? Or do you have it?
Ahh, thats quite alright.
We can continue later on if you would like to?
Let me grab the number for you, and you can call them whenever you have the chance to resolve the payment issue.
Here is the number, to call for help on the payment issue.
Let me know when you are ready to continue after you speak with CS.