Hello & Welcome to JustAnswer. Thank you for your question.
Now when you open Firefox what does it do?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.If you want remote click get extra help. If not simply reply to me.Thanks
I am sorry that there were issues with the service. I was waiting for your response. I did not get any response from you as to how you wish to proceed. BUT if the issue has now been resolved, you can request a refund from customer service by mailing them on***@******.***
I am sorry about that but i did not get a response here on this (screen) if you scroll up and see - I was awaiting your message but it is not an issue. Do you still need assistance?
No problem. JustAnswer is very customer friendly, all you need to do is send an email to***@******.*** and they will explain how this site works, and will issue you the refund.