Welcome to Justanswer.com .
IS it coming in all browsers like IE,Firefox and Chrome ?
It will be better and quick if I can access your computer remotely to fix the problem ..
To do that please follow the below steps
1)Please open the below link URL in browser
2)Then click on I agree button at the bottom of the page .
3)After that click on Download link to download a file and run it
Just click the above link and follow the steps
Can you please reconnect ?
I am not able to connect after restart .
What password ? Have you kept any password ***** windows ?
Ok . Please click the link and reconnect .
If you have not setup one password ***** it should not ask for password *****
Try to remember any login password ***** enter .
Try to restart the computer manually .
Press the power button for 4 sec to turn off then turn on again .
If you are sure you have not set any password *****
Please try to restart again and where it is asking password ***** press ENTER key
I am not able access remotely
use key board Arrow and TAB keys to select
Press ENTER after done .
Ok if the keyboard is not working then it is keyboad issue . try to use USB keyboard if you have one .
but there seems to be hardware issue in keyboard which prevent you to do anything .
In the login screen after restart ,try to press
Windows LOGO key + U on keyboard to select onscreen keyboard .
If the existing keyboard and mouse is not working please use one USB keyboard to get past that page .
You can get then USB keyboard from any PC accessory shop .