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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a warning sign that says my browser has been jacked

Customer Question

I have a warning sign that says my browser has been hijacked or hacked. What do I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Satchi replied 1 year ago.

Hi Vicki,

Welcome to Justanswer.com .

IS it coming in all browsers like IE,Firefox and Chrome ?

Thanks

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Satchi replied 1 year ago.

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=35cc31e7-4a6c-47af-89ce-0bde9122a93f

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Customer: replied 1 year ago.
I put in the HTTP: that you wanted me to and it says No Results found
Customer: replied 1 year ago.
This afternoon I called *********** and that connected me with www.long-run.com
Customer: replied 1 year ago.
Hello?
Expert:  Satchi replied 1 year ago.
Please follow the below instructions To do that please follow the below steps1)Please open the below link URL in browserhttp://www.justanswer.com/remotedesktop/join.aspx?Session=35cc31e7-4a6c-47af-89ce-0bde9122a93f2)Then click on I agree button at the bottom of the page .3)After that click on Download link to download a file and run it
Expert:  Satchi replied 1 year ago.

Can you please reconnect ?

I am not able to connect after restart .

Customer: replied 1 year ago.
I can't. I never had to have a password ***** to restart
Customer: replied 1 year ago.
After I put in a password ***** I can't push okay
Expert:  Satchi replied 1 year ago.

What password ? Have you kept any password ***** windows ?

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
To get on the internet I have to put one in. But never to restart
Customer: replied 1 year ago.
I can't. I'm on my phone trying to do this
Expert:  Satchi replied 1 year ago.

If you have not setup one password ***** it should not ask for password *****

Try to remember any login password ***** enter .

Customer: replied 1 year ago.
It's almost like my puter is froze
Expert:  Satchi replied 1 year ago.

Try to restart the computer manually .

Press the power button for 4 sec to turn off then turn on again .

Customer: replied 1 year ago.
I restarted it manually. Same thing again with the password. The only password ***** use is. 1Missdots
Expert:  Satchi replied 1 year ago.

If you are sure you have not set any password *****

Please try to restart again and where it is asking password ***** press ENTER key

Customer: replied 1 year ago.
Okay. I restarted it now it says to choose your keyboard layout . How do I do that when my mouse won't do anything
Customer: replied 1 year ago.
Can you do this from your end?
Expert:  Satchi replied 1 year ago.

I am not able access remotely

use key board Arrow and TAB keys to select

Press ENTER after done .

Customer: replied 1 year ago.
Not working
Expert:  Satchi replied 1 year ago.

Ok if the keyboard is not working then it is keyboad issue . try to use USB keyboard if you have one .

Customer: replied 1 year ago.
I don't think I have one
Customer: replied 1 year ago.
I wish I had never ask you if I could restart the dumb thing.
Expert:  Satchi replied 1 year ago.

but there seems to be hardware issue in keyboard which prevent you to do anything .

Expert:  Satchi replied 1 year ago.

In the login screen after restart ,try to press

Windows LOGO key + U on keyboard to select onscreen keyboard .

Customer: replied 1 year ago.
I can't get to the log in screen, only to the choose keyboard layout
Customer: replied 1 year ago.
My computer is screwed, isn't it.
Expert:  Satchi replied 1 year ago.

If the existing keyboard and mouse is not working please use one USB keyboard to get past that page .

You can get then USB keyboard from any PC accessory shop .

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