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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Just bought a brand new Dell Inspiron 24 5000 Series. Turn

Customer Question

Just bought a brand new Dell Inspiron 24 5000 Series. Turn it on and the "Hi, let's get a few basic things out of the way" screen comes up. Set it on Eastern Standard Time. Then a screen that says "get started fast". The it goes to black screen with the Dell logo, and then back to the "Hi there, lets get a few basic things out of the way" screen. It's just going round in circles!
Submitted: 5 months ago.
Category: Computer
Expert:  Dustin replied 5 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

What I would suggest is to remove the power cord, and then press and hold the power button for 15 seconds.. Then, plug it back in and attempt to turn it on.. If it wont stop going through the same loop after that step, let me know.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 5 months ago.
Did that.
Expert:  Dustin replied 5 months ago.

Is it still stuck in the loop?