I'm sorry about the issue. Can you please confirm you have windows 98 (or windows xp, vista, or 7 or 8 or 10?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,