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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Re-furbished pc won't boot up, i just received it last

Customer Question

re-furbished pc won't boot up
JA: How long has this been going on?
Customer: i just received it last night
JA: What troubleshooting have you tried?
Customer: i re-seated the ram and ran diagnostic testing on it, and it says everything is fine, it came with a microsoft windows 7 recovery disk but it doesn't recognize it either
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: dell optiplex 330 series/ windows 7
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: i don't think so
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer
Expert:  Robert M. replied 4 months ago.

you just received this computer ?

it looks like a desktop

are you sure that you have the screen plugged in correctly and the power cord plugged in ?

do you get any lights on it at all ?

what message if any do you get on the screen ?

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