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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased and downloaded POWER DVD program last week.

Customer Question

I purchased and downloaded POWER DVD program last week. Every since the program has been downloaded, I do not have the audio from my headphone jack on my computer. What happened to my audio. I can not listen to music or hear the audio form my movie CD's, Did the program remove my audio program. I was using Window Media Player. How do I get my audio back. Also how do I talk to a tech by phone. You make it very difficult to get in touch with anyone for technical support.
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What's the model of your computer?

Do you have windows xp, vista, or 7, or 8, 10?

Do you still get sound in Windows Media Player program?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 5 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.