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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a Lenova desktop I tried to boot and all I get is

Customer Question

I have a Lenova desktop I tried to boot and all I get is Lenovo screen and nothing else. Have tried unplugging from the power strip plug..but to no avail
Submitted: 5 months ago.
Category: Computer
Expert:  Mr.Med replied 5 months ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is the version of your windows operating system (7,8 or windows 10)? what is the model/brand of your computer; it is a laptop or a desktop?

Thank you

Customer: replied 5 months ago.
Lenovo desktop, Windows 10
Expert:  Mr.Med replied 5 months ago.

Please boot into safe mode and do a System Restore of your Windows 10 os by following the steps below :

1-Boot to advanced startup options, Click/tap on Troubleshoot. : http://tinyurl.com/qhgz987

2-Click/tap on Advanced options. then Click/tap on System Restore

3-If prompted, click/tap on an administrator account.

4-click/tap on Next : http://tinyurl.com/nt2b8df

5-Choose a different restore point, and click/tap on Next.

6-You should use the restore point with a date when you still don't have this issue

Let me know the results

Thank you

Customer: replied 5 months ago.
Med...I can not get past the Lenovo splash screen...do I need a disk ...I don't have the cd that came with the computer
Expert:  Mr.Med replied 5 months ago.

No you do not need the installation disc, please restart your computer and boot into safe mode then follow the previous steps

Customer: replied 5 months ago.
How do boot into safe mode
Expert:  Mr.Med replied 5 months ago.
  1. Restart your PC. When you get to the sign-in screen, hold the Shift key down while you select Power > Restart.

  2. After your PC restarts to the Choose an option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

  3. After your PC restarts, you'll see a list of options. Select 4 or F4 to start your PC in Safe Mode.

Customer: replied 5 months ago.
There is no sign in screen...just the Lenovo splash screen
Expert:  Mr.Med replied 5 months ago.

Please watch one of these tutorial videos :

https://www.youtube.com/watch?v=TwIOazT1BxU

https://www.youtube.com/watch?v=Bk2pgROZ_Ik

https://www.youtube.com/watch?v=uDud6QYGjcI

Customer: replied 5 months ago.
Still not working. I will take it to Best Buy to fix
Expert:  Mr.Med replied 5 months ago.

Ok, I truly apologize that the problem still occurs

Good luck.