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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 15824
Experience:  Over 10 years of professional experience.
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I download windows 10 and now want to restore back to my

Customer Question

I download windows 10 and now want to restore back to my windows 7 I can start up but cannot connect to the internet because I don't remember my User name or password ***** gave me.
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today. The issue here is that you use your Microsoft account/email address to log into Windows 10 computers.

The username and password ***** is asking for is the username and password ***** your Microsoft account. So, enter your @Hotmail.com, Outlook.com, MSN.com, live.com, or other email address as the username and enter your password.

If you need to reset your Microsoft Account password, you can do so at the following page: http://account.live.com/password/reset

After you reset the password, use the new password ***** log in.

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
I don't accept this offer.

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