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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
What is the make and model of the computer?
uninstall audio drivers from the device manager and then reboot the computer.
You can relaunch this chat from justanswer email.
After the computer reboots try to run windows updates.
yes windows has stopped xp and vista support however they cannot stop running updates.
do you want me to remote connected and install the sound driver for you?
you can pay for the remote assistance after the problem is resolved.
let me know when you are ready i will walk you through.
click on start select search and type in dxdiag on the search box and hit enter.
it show what windows version?
open device manager from the search again.
click on the + sign on audio video and game controller
what all is listed under it?
take a screen shot of the expanded item of the audios in the list and post it here so that i can see and tell you what needs to be done next.
press ctrl and hit prnt screen and then try to paste it in ms paint.
audio driver looks fine all you have to do is install java, flashplayer and shockwave and then reboot the computer everything should be fine after that.
install shockwave as well.
Reset IE and FF and Chrome to factory reset and then try.
give me a website which is choppy in audio.
dont restart now.
Close googgle chrome and then right clik on the google chrome and select propertiesOn the target location you will seee "s(x86)\Google\Chrome\Application\chrome.exe"Hit space bar once afer teh exe" and type in in continuation as --disable-audio-resampler hit ok and close chrome and reopen and then play and check.
let me know how it goes.
Its should have taken care by now. Can i check the settings using remote access?
i wont charge you for that no extra cost.
Click on the remote link and run Secure Remote AssistanceAfter you click on the link given above it will open a page click on the green "I Agree" button.Download and run the Elsinore screen connect.Allow it to install and let it be opened.
michelleclive: Himichelleclive: i am connectedmichelleclive: may i take the mouse controlGuest: okmichelleclive: ?Guest: firewall?michelleclive: noGuest: may i show you something O tried yesterday?michelleclive: when did the problem started?Guest: 2 nights ago. I figured it was my Norton 360 that was the culprit for not allowing me to interface with any of my browsersmichelleclive: not a problem.michelleclive: when did you install Norton?Guest: I've had Norton for 3 yearsGuest: but 2 nights ago it rebooted my desktop and that's when things got hairymichelleclive: okGuest: I chatted with mocrosoft, and nortonGuest: think Iknow what it isGuest: just let me show youmichelleclive: suremichelleclive: is it still choopy?Guest: yesmichelleclive: you can try removing Norton and then check the audio.michelleclive: reinstall it back after the issue is resolved.Guest: norton is uninstalledGuest: i uninstalles it yesterdaymichelleclive: try that and let the test account be there you can let me know once done then we can remove the test account.Guest: I removed Norton bc it prevented me from using chrome and firefox. It was only allowing me to run IE9michelleclive: you have to give me some time let me work on this and i will be back with a solution.Guest: okGuest: chrome is my go tomichelleclive: what time do you prefer to be online tomorrow evening?Guest: after Game of thronesGuest: 10pm ishmichelleclive: are you on CSTGuest: estmichelleclive: ok so 10pm ESTGuest: yes. I'm concerned that if I re install Norton I won't ne able to get on chrome againmichelleclive: the issue is with the plugings however xp and vista has been obsolete thogh there is no updates available due to which we are having a hard time getting it fixed.Guest: I know. I paid a lot for this desktop. That's why I am being stubbornmichelleclive: no worries we will get it up in running by tomorrow.Guest: TX!Guest: Will you exit out of the test accounty and restore back to normal?michelleclive: you can do that but let it be there i will remove it tomorrow after we are done. you can switch over the user.michelleclive: done.
i will be online in next 20 mins
let me know if you would like to proceed further else let me know what other time you can be online
i have been checking the possibilities all this while after my last response
i seem to be out of ideas on how to take this further and will opt out and let my fellow experts review this issue and help you on this
Hello there I'll give it a go.
1) Upgrade Chrome to the latest version2) If no luck try increasing the buffer size by adding --audio-buffer-size=2048 after the .exe" when you right click the Chrome icon. Make sure there is a space between the exe" and the --3) If still no luck try adding --force-wave-audio after the .exe".