How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My tablet shut down and now won't restart. on plugging in

Customer Question

my tablet shut down and now won't restart. on plugging in charger the opening page just flashes on and off constantly, when turned on just turns its self off straight away. is there a way to reset or is this common problem. Jake
Submitted: 11 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 11 months ago.

Hi, Welcome to JustAnswer

Which tablet you are using ?

Customer: replied 11 months ago.
lenovo
Expert:  Bhavik Joshi replied 11 months ago.

Can you send me screenshot or picture of the error message ?

Expert:  Bhavik Joshi replied 11 months ago.

I mean image of the opening page

Customer: replied 11 months ago.
powered by android
don't get an error message
plus don't know how you are going to connect when it won't even stay on, as i said when on charge just flashes on and off, of charge shuts down
Expert:  Bhavik Joshi replied 11 months ago.

yes right, I can't connect to your machine remotely. You must have got message from JustAnswer for remote assistance. Please Ignore it for now.

Expert:  Bhavik Joshi replied 11 months ago.

Please try this :-

1. Plug the power adapter into the Tablet

2. With the adapter plugged in, Hold down the power button for 20 seconds

3. Disconnect the power adapter from the Tablet and press the power button for 20 seconds.

4. Reconnect the power adapter and turn on the Tablet. It should power up just fine.

Customer: replied 11 months ago.
it does not stay on long enough to get a screen shot and your suggestion has not worked
Expert:  Bhavik Joshi replied 11 months ago.

See if this works for you :-

plug in the power

using a straightened paper clip, insert it into the hole on the bottom edge of the tablet to the left of the docking port until you feel it click

hold for 20 seconds

remove clip

unplug power cable

insert clip again and hold for 20 seconds

plug power back in

press top power button

Customer: replied 11 months ago.
can't find a paper clip besides is that safe?
Customer: replied 11 months ago.
firstly i do not here a click, the screen has stopped flashing and i now have a little message on the screen saying =>FASTBOOT mode... and is doing nothing
Expert:  Bhavik Joshi replied 11 months ago.

you must be seeing something like this :-

Select Boot Mode:

[VOLUME_UP to select. VOLUME_DOWN is OK.]

[Recovery Mode]

[Fastboot Mode] <<==

[Normal Boot]

=> FASTBOOT mode...

Correct ?

Expert:  Bhavik Joshi replied 11 months ago.

You must use ADB command:

install ADB and drivers:

https://www.androidfilehost.com/?fid=24052804347803384

Then in CMD windows, go to ADB directory. Then, type "ADB reboot"

More about ADB here:

https://www.maketecheasier.com/common-adb-commands/

Expert:  Bhavik Joshi replied 11 months ago.

You need to follow steps as shown in this video "-

https://www.youtube.com/watch?v=RDA8PpPSFuk

This is sure shot method .This works on all tablets. If it doesn't works then it is a hardware issue.

Related Computer Questions