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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9075
Experience:  Computer Technician
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The half moon light is on and my computer wont start up, MSI

Customer Question

The half moon light is on and my computer wont start up
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: MSI and windows 10
JA: What troubleshooting have you tried?
Customer: Turning the computer off altogether
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 4 months ago.

Please try this> Remove the battery. Then remove the ac power and all cables from the laptop. Then hold the power button down for 60 seconds. Then reinsert the battery. Then hold the power button down for 10 seconds. If that fails try connecting the ac charger for 15 minutes and then hold the power button for 20 seconds.

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