Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what is your operating system please (windows or mac) ? Do you have a backup of your important data ?
What version please? (windows XP, Vista, 7, 8 or 10)?
Yes, What version please? (windows XP, Vista, 7, 8 or 10)? do you have an installation disc?
Do you have your windows XP installation disk ?
Ok last questions : Do you have another windows installation disk (such windows 7 or 8)?
Do you want to keep using windows XP?
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