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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot remember my password. Please help just got a new

Customer Question

I cannot remember my password. Please help just got a new device.
Submitted: 4 months ago.
Category: Computer
Expert:  Isaac Franklin replied 4 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

First, lets start with what type of device you have. Android, iPhone, Kindle etc.?

or are you on a computer?

I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

What are you trying to gain access to? The device? An app? Email, Facebook, etc.?

When is the last time you had access to it?