Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
First, lets start with what type of device you have. Android, iPhone, Kindle etc.?
or are you on a computer?
I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
What are you trying to gain access to? The device? An app? Email, Facebook, etc.?
When is the last time you had access to it?