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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Previosly we had two accounts(one wife and one ). somewhere

Customer Question

previosly we had two accounts(one for my wife and one for me). somewhere along the line i suddenly could not access my account. My wifes acoount woorks fine but cannot change to my account ??
Submitted: 8 months ago.
Category: Computer
Expert:  Martin replied 8 months ago.

Hello Richard and welcome.

Do you know your email address?


Customer: replied 8 months ago.
but i cannot access it . i can access my wifes email aacount which is***@******.***
Expert:  Martin replied 8 months ago.

Oh ok.

I can help you back into your account.

Are you contacting me from your computer now?

Customer: replied 8 months ago.
Expert:  Martin replied 8 months ago.

Great. I'll send you a quote in my next message to get it all resolved now, if you don't see it click on view offer and follow the steps.

Customer: replied 8 months ago.
are you saying it will cost me an additional 39.00 plus 40.00??
Expert:  Martin replied 8 months ago.

I can't see how much you bid for your question - the price I sent you is the total for the remote session, which is 100% guaranteed. Providing we can't get it going or you're simply not happy you can request a refund within 30 days.

Does that make sense?

I'll see if I can bring the price down for you, give me a moment.

Expert:  Martin replied 8 months ago.

Thank you. You will need to verify the payment with your bank (give them a call)

Then From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.


Expert:  Martin replied 8 months ago.

I don't see you in the session yet, make sure you click on the link and join in so we can begin