How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Bought a Toshiba satellite laptop from neighbor before they

Customer Question

Bought a Toshiba satellite laptop from neighbor before they moved out of town. Now i can't contact them. Lissne Clennon gave me hers HUNT but I don't have his. His name is***** and he is administrator. I need help putting myself a administrator and removing them from my computer, PLEASE i HOPE YOU CAN HELP ME!!! I am not for sure which expert to choose so I guess your nominated. haha smile
Submitted: 5 months ago.
Category: Computer
Expert:  Barun replied 5 months ago.

Hi, and thank you for asking your question.

We can carry out a system recovery to restore the laptop back to factory defaults, which will allow you to create and use a new administrator account in the process.

First off, please hold down the power button for atleast 10 seconds (continue holding even after the screen turns off) to switch off the laptop completely.

Next, press and hold the 0 (zero) key on top of the keyboard and at the same time, press the power button once to switch on your notebook (while still holding down the key.)

Does this bring up a Toshiba (recovery) window?

Please reply back using the box below; thank you.

Expert:  Barun replied 5 months ago.

PS: Please do NOT accept any remote assistance offer if it shows up on this page; it's sent out automatically by the site, and not by me. Do keep me posted below; thanks!