Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
What type of pc are you on? (make/model) And were you able to this before today?
Ok, This is a way you can do it, and you seem computer literate which is great! You should be able to follow this with relative ease.
explorer shell:ControlPanelFolder (for Control Panel shortcut)
I am sending you a link to walk you through it. Use the command i listed above for this procedure.
Let me know the results when you are done or if you need further help in the steps.
If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.~Franklin