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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My phone is lock out so i went to sprint to have it reset

Customer Question

my phone is lock out so i went to sprint to have it reset they told me to get hold of google support to get my google/gmail acct. password ***** they can do a hard reset on my phone i lost all of passwords
Submitted: 5 months ago.
Category: Computer
Expert:  Isaac Franklin replied 5 months ago.

Hi, my name is ***** ***** i will be assisting you today.

First, what type of phone (make/model) do you have?

We need to try to gain access to your gmail/google acct.

Please follow the steps in the link below for this.

https://support.google.com/accounts/answer/41078?hl=en

Let me know if you need further help with those instructions, let me know.

~Franklin