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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36052
Experience:  Over 20 years of consulting to the IT industry
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My laptop (gateway) has used Windows. My login page (Windows

Customer Question

My laptop (gateway) has used Windows. My login page (Windows Vista home premier) opens normally and prompts me to enter my password. As I always have, I enter it and hit return to get started. Yesterday for first time I got the following error message after entering my password:
The User Profile Service service failed the login. User profile can not be loaded.
I can't do anything to get beyond that point.
Bill King (###) ###-####
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Thank you for your question, my name is Richard.

I can help you with this.

First, can you turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.

Once completed, tell me if you can now start into Windows normally please.

Thank you