How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Dell 15 5000 Series laptop Intel core i3. Windows 10

Customer Question

Dell 15 5000 Series laptop Intel core i3. Windows 10
Purchased at Wal Mart. No instructions. Was told to place a jump drive in and follow the instructions when I turned on the computer. The computer stared up and I answered the on screen questions. I added my password. I made a note of the pass word and wrote it down. My only use for this computer was to use Quicken and turbo tax. I added Quicken 2016 and felt comfortable. Knowing it was going to take me awhile to begin a new problem and began to outline how I wanted Quicken to work. I shut the computer down as I normally would. I developed part of how I wanted to work with Quicken. I turned the computer on about 45minutes later. The password ***** came up. I entered the password ***** same as wrote it down. Computer widow tells me to repeat the pass word. I now have a computer that will not use the password ***** no where to get it. At the same time the pass word on the jump drive did not work. Any solutions?.
Thank, David Kuhlman
Submitted: 4 months ago.
Category: Computer
Expert:  Byron replied 4 months ago.

Hi David. My name is***** you for your question and the opportunity to assist.

On your Windows 10 login screen does it display your email address in addition to the

area to enter your password


does it display only your user name?

Related Computer Questions