How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bhavik Joshi Your Own Question
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 468
Experience:  Product Developer at Computer Science Corporation
94617175
Type Your Computer Question Here...
Bhavik Joshi is online now
A new question is answered every 9 seconds

A picture from my file is frozen on my screen. I shutdown my

Customer Question

A picture from my file is frozen on my screen. I shutdown my computer, but when I turned it on again the picture is still there and won't close.
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Inspiron11 3000 I just bought it 2 weeks age and it has frozen up several times
JA: What troubleshooting have you tried?
Customer: just shutdown
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 10 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 10 months ago.

Hi Which operating system you are using ?

Customer: replied 10 months ago.
windows 10
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Bhavik Joshi replied 10 months ago.

Sometime it accidentally becomes your screen's background or wallpaper. Try setting new wallpaper and see if it helps

Expert:  Bhavik Joshi replied 10 months ago.

Once you confirm that the image has not became your wallpaper then simply follow this instruction. I have made a customized document for you with screen shot to fix this issue.

Customer: replied 10 months ago.
The Picture did not become my wallpaper
Expert:  Bhavik Joshi replied 10 months ago.

ok . Please follow the screenshots you should be able to get rid of it

Customer: replied 10 months ago.
The picture is from Screenshots
Expert:  Bhavik Joshi replied 10 months ago.

No, I mean open the document which I have prepared for you and just do automatic system repair. It should fix you problem. I have given images in my document to make it easier.

Customer: replied 10 months ago.
What document?
Expert:  Bhavik Joshi replied 10 months ago.

Sending it again. Please click on below link

Customer: replied 10 months ago.
Start up repair couldn't repair my PC. Do I click on advanced options now?
Expert:  Bhavik Joshi replied 10 months ago.

Yes.

Customer: replied 10 months ago.
What now?
Expert:  Bhavik Joshi replied 10 months ago.

In advanced option click on Automatic repair and then restart your machine.

Expert:  Bhavik Joshi replied 10 months ago.

Also set some other wallpaper in you machine to see if frozen picture is going away or not. Are you able to use other application normally the way you used to do it earlier ?

Customer: replied 10 months ago.
Startup Repair couldn't repair my PC I also shutdown my computer and turned it back on and the picture is still there. I set another wallpaper also. Picture still there
Expert:  Bhavik Joshi replied 10 months ago.

Can you send the screenshot of your frozen screen ?

Customer: replied 10 months ago.
How? The send button on the screenshot picture is frozen. I can take a picture of it with my iPhone and send it.
Expert:  Bhavik Joshi replied 10 months ago.

ok .

Expert:  Bhavik Joshi replied 10 months ago.

Please click here and let this tool repir your problem. This is microsoft's toll to fix your problem Windows Update Troubleshooter.

Customer: replied 10 months ago.
Ok. Thank you for trying to help me
Expert:  Bhavik Joshi replied 10 months ago.

Did this worked ?

Related Computer Questions