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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 377
Experience:  Product Developer at Computer Science Corporation
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A picture from my file is frozen on my screen. I shutdown my

Customer Question

A picture from my file is frozen on my screen. I shutdown my computer, but when I turned it on again the picture is still there and won't close.
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Inspiron11 3000 I just bought it 2 weeks age and it has frozen up several times
JA: What troubleshooting have you tried?
Customer: just shutdown
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 8 months ago.

Hi Which operating system you are using ?

Customer: replied 8 months ago.
windows 10
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Bhavik Joshi replied 8 months ago.

Sometime it accidentally becomes your screen's background or wallpaper. Try setting new wallpaper and see if it helps

Expert:  Bhavik Joshi replied 8 months ago.

Once you confirm that the image has not became your wallpaper then simply follow this instruction. I have made a customized document for you with screen shot to fix this issue.

Customer: replied 8 months ago.
The Picture did not become my wallpaper
Expert:  Bhavik Joshi replied 8 months ago.

ok . Please follow the screenshots you should be able to get rid of it

Customer: replied 8 months ago.
The picture is from Screenshots
Expert:  Bhavik Joshi replied 8 months ago.

No, I mean open the document which I have prepared for you and just do automatic system repair. It should fix you problem. I have given images in my document to make it easier.

Customer: replied 8 months ago.
What document?
Expert:  Bhavik Joshi replied 8 months ago.

Sending it again. Please click on below link

Customer: replied 8 months ago.
Start up repair couldn't repair my PC. Do I click on advanced options now?
Expert:  Bhavik Joshi replied 8 months ago.

Yes.

Customer: replied 8 months ago.
What now?
Expert:  Bhavik Joshi replied 8 months ago.

In advanced option click on Automatic repair and then restart your machine.

Expert:  Bhavik Joshi replied 8 months ago.

Also set some other wallpaper in you machine to see if frozen picture is going away or not. Are you able to use other application normally the way you used to do it earlier ?

Customer: replied 8 months ago.
Startup Repair couldn't repair my PC I also shutdown my computer and turned it back on and the picture is still there. I set another wallpaper also. Picture still there
Expert:  Bhavik Joshi replied 8 months ago.

Can you send the screenshot of your frozen screen ?

Customer: replied 8 months ago.
How? The send button on the screenshot picture is frozen. I can take a picture of it with my iPhone and send it.
Expert:  Bhavik Joshi replied 8 months ago.

ok .

Expert:  Bhavik Joshi replied 8 months ago.

Please click here and let this tool repir your problem. This is microsoft's toll to fix your problem Windows Update Troubleshooter.

Customer: replied 8 months ago.
Ok. Thank you for trying to help me
Expert:  Bhavik Joshi replied 8 months ago.

Did this worked ?

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