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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have serious problem. \\\\\\\\\\\\All of my email accounts

Customer Question

hello. My name is***** have serious problem. \\\\\\\\\\\\All of my email accounts were hacked about two months ago and I have not been able to access these accoubnts since passwords and in some cases security questions changed
JA: Just to clarify, what email service provider are you using for this account?
Customer: What I want to accomplish now is to unmerge my yahoo account from my old att account
JA: What troubleshooting have you tried?
Customer: I don't know that I have tried any troubleshooting to unmerge the accounts
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No thank you. Just need to access my disabled yahoo account to check all fraudulent charges made to my bank accounts
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Dustin replied 5 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Your yahoo account, is it an ATT yahoo account , or does your account end with only @yahoo.com?

Also, are you a paying AT&T member, such as for home phone service, TV, or cell phone service?