Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Upgrading to windows 10 would cause even more issues with your Pfaff software and embroidery machine.
Id recommend not to upgrade to windows 10, if you enjoy using the software and machine itself. With that being said, I can help you resolve the error you are having with the software on windows 7.
How do you want me to proceed.
A) I can connect to your computer from here via secure remote assistance and repair the issue personally, on screen.
B) I can guide you via written support instead.
How do you want to proceed?
All right.. One more question.
When was the last time you remember your software worked correctly?
A few days ago, a week, a month, etc?
Was it only working before you had the laptop serviced, or was it working at any point after that?
Your yahoo account, is it an ATT yahoo account , or does your account end with only @yahoo.com?
Also, are you a paying AT&T member, such as for home phone service, TV, or cell phone service?
What I suggest, is downloading the 6d version of the software from this page.
As the newer software will work better with windows 7.
Also, id suggest updating the Creative 4.0 machine itself by following the steps on this page
Once you hav e installed the new 6d software, and also once you have updated the machine itself. You shouldnt get that error message anymore.
let me know if you get stuck, or run into any issues.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
If you change your mind and want me to connect directly to your computer and fix this issue personally, thats always an option. and it takes the headache and frustration out of the repair process.