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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31120
Experience:  Over 20 years of consulting to the IT industry
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I have a pavilion 20 All in One. We had storms in our area

Customer Question

I have a pavilion 20 All in One. We had storms in our area last night. I tried to start the computer this morning, but it would not start up. The HP printer is working. I shut the machine at the surge protector and it still will not boot up.
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome Rhonda

Can you tell me please, exactly what happens when you try to start the computer?

Customer: replied 5 months ago.
Nothing. It try's to boot up for a few seconds then nothing. I tried to push button on side of monitor
Expert:  Richard replied 5 months ago.

Which version of windows do you have installed on it Rhonda?

Customer: replied 5 months ago.
Window 10
Expert:  Richard replied 5 months ago.

Thank you

Power it off and then hold the left SHIFT key

With it held, power on the computer and keep tapping F8 until you get to a menu.

Tell me if you can get to this menu please.

Customer: replied 5 months ago.
It came on. But is working on updates
Expert:  Richard replied 5 months ago.

ok this is good.

Let me know when windows has started please

Expert:  Richard replied 5 months ago.

how is it going with the updates?