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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I bought a new phone and my sudden link mail won't work:

Customer Question

I bought a new phone and my sudden link mail won't work: forgot my password
JA: When did you last reset your username and password?
Customer: Have no idea
JA: What troubleshooting have you tried?
Customer: Nothing
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No; thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  arsufi2002 replied 5 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 5 months ago.

Would you share the email id, please?

Customer: replied 5 months ago.
I don't know what that is
Customer: replied 5 months ago.
Are you there
Expert:  arsufi2002 replied 5 months ago.

yes

Expert:  arsufi2002 replied 5 months ago.

Don't you remember email id?

Expert:  arsufi2002 replied 5 months ago.

Is there any other device which you have configured email so t

Customer: replied 5 months ago.
You mean like nursemk@ sudden link.ne?
Expert:  arsufi2002 replied 5 months ago.

do you remember the last password ***** for this email

Customer: replied 5 months ago.
No
Expert:  arsufi2002 replied 5 months ago.

ok.

Please wait

Expert:  arsufi2002 replied 5 months ago.

Do you have any other device which you still have access to email?

Customer: replied 5 months ago.
my old iPhone
Expert:  arsufi2002 replied 5 months ago.

do you remember the security answer of this email id?

Customer: replied 5 months ago.
Probably, what's the question
Expert:  arsufi2002 replied 5 months ago.

Sorry its not showing the question

Customer: replied 5 months ago.
What now
Expert:  arsufi2002 replied 5 months ago.

can you send a test mail from your old iphone?

***@******.***
Expert:  arsufi2002 replied 5 months ago.

(It says the given email id may be wrong that it can't find the security question)

So if you send a test mail to above id, i can confirm your email

Customer: replied 5 months ago.
Donee
Customer: replied 5 months ago.
Done
Expert:  arsufi2002 replied 5 months ago.

please wait

Expert:  arsufi2002 replied 5 months ago.

Got your email id..

***@******.***
Customer: replied 5 months ago.
Ok
Customer: replied 5 months ago.
Now?
Expert:  arsufi2002 replied 5 months ago.

please wait..

I am checking other options

Expert:  arsufi2002 replied 5 months ago.

Are you chatting for a computer

Customer: replied 5 months ago.
I don't know what you mean
Expert:  arsufi2002 replied 5 months ago.

Please dial this number

(###) ###-####/p>
Expert:  arsufi2002 replied 5 months ago.

Its suddenlink support number..

Just convey your concern

Customer: replied 5 months ago.
I actually tried a password ***** it was correct so I solved the problem!
Expert:  arsufi2002 replied 5 months ago.

Great ..

Expert:  arsufi2002 replied 5 months ago.

I request you to login to your email account and fill the security questions over there so that we will be saved on this kind of situations

Customer: replied 5 months ago.
Thank you! I hope you weren't pulling your hair out
Customer: replied 5 months ago.
Will do
Expert:  arsufi2002 replied 5 months ago.

:)

Glad to know your issue got resolved..

I can go to bed now

Have a great day..

Fiyaz