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Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** let me know make and model no. of the printer ?
Please let me know the exact error message, which you get on the printer ?
Do you get the error message on the printer screen ?
I am here.
You have already done that, as you have posted the question.
Actually we are facing some technical problem that is why you are getting me replies late.
Please try to print from the PC and let me know, what error message do you get on the PC ?
Please remove all the cartridges from the printer then turn off the printer, clean the gold contacts on the cartridges and inside the printer with a cotton swab dampened in IP alcohol and then, reseat the cartridges and let me know.
Please open the link below and follow the steps then, let me know how it goes for you.
Don't worry but I am doing some research on this problem, I saw that this is a very common problem with this particular model and unfortunately, you may face this same problem with the replacement also. Anyway, good luck for the replacement, please let me know if you need any further information otherwise please remember to give a positive rating, as that is the only way I am compensated for my time and effort.