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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to backup to a newly purchased canvio connect 11 usb

Customer Question

I need to backup to a newly purchased canvio connect 11 usb hard drive from my satelite prop L510 toshiba computer.How do I begin ?
my name is ***** ***** I do have a serial number
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. What happens when you connect the new hard drive to your computer?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
tell me what to do please
Customer: replied 5 months ago.
I need to connect this is meant to be simple
Expert:  Viet - Computer Tech replied 5 months ago.

Remote support is quicker and easier for you as I will be able to show you the steps directly. This issue can be complicated to set up initially, then it will be easy later on. Otherwise, I can provide written instructions, but it may take some time.

Do you have windows xp, vista, or 7, or 8, 10?

Do the instructions come with the new USB hard drive?

When you connect the USB hard drive to the computer, what happens?

Please reply at the box below. Thank you.

Customer: replied 5 months ago.
has windows 7 .Downloaded windows 10 in error .what do I do ??
Expert:  Viet - Computer Tech replied 5 months ago.

Can I connect remotely to your computer, so I can show you the steps on how to back up directly on your computer's screen?

Expert:  Viet - Computer Tech replied 5 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.