I'm sorry about the issue. What happens when you connect the new hard drive to your computer?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Remote support is quicker and easier for you as I will be able to show you the steps directly. This issue can be complicated to set up initially, then it will be easy later on. Otherwise, I can provide written instructions, but it may take some time.
Do the instructions come with the new USB hard drive?
When you connect the USB hard drive to the computer, what happens?
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Can I connect remotely to your computer, so I can show you the steps on how to back up directly on your computer's screen?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.