Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Are you using a windows pc, or a mac, or an android phone, iphone, ipad, or android tablet?
Also, from what company and website is it that you are trying to purchase coins?
You asked a second question on a new page.. I already messaged customer service to close that question for you.
if you were charged for the second question, then that charge is already being refunded.
With that being said, if you do not want to continue here is the refund link
If you decide you do want help, and you do want to continue you are welcome to reply on this same conversation page and I will assist you.
Ive sent you an offer for secure remote assistance at the lowest price point I can. This additional fee will allow me to connect to your computer from here, temporarily.
So I can help you directly on screen.. Once that offer has been clicked and accepted I will send the connection steps.