Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Ive seen your request for for support and for a secure remote connection. I can offer you both, and I am sending that offer to you now. Once the offer is accepted please include your phone number in the enter contact info section, and then send a reply to let me know you have accepted the offer and included the phone number.
That way, I can call you and we can go over the connection steps and work directly on solving this issue.