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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Were a paid technical support site. I could help you look up and figure out if your order went through, but there would be a charge to do so. I believe you may have made a wrong turn when looking for free help from the company you ordered from.
Can you clarify whether you wanted to proceed with paid live help, or not?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.