Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Most of the time, we can either guide you through the repairs ( which is helpful since next time around you wouldnt need to pay for help ) Or we can co nnect to your computer directly over the internet and remove the viruses.
Both of these options would save time from having to either mail or carry the computer into a store and wait for it to be repaired.
Before we try either method Cindy, I need to know what happens when you boot the computer.
Can you get to the internet at all? Can you boot into windows at all?
And how many days ago was the computer last working properly?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.