Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
We normally provide technical support for email issues, computer issues, printer issues, etc.
I can help you locate your account and access your account history, but this would be a paid service. I just wanted to clarify if you were seeking paid help before we continue.
Also, through what website or company was it that you purchased the item from?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.