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Hi, and thank you for asking your question.
Could you provide me with further info about the contents of the email as well as the email sender, so that I can verify?
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(Please do NOT accept any remote assistance offer if it shows up on this page anytime; it's sent by the site, and not by me. Instead, reply back to me below.)
You may copy and paste the contents of that specific email onto the Reply box below, and I'll take a look accordingly. Do keep me posted.