Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
When you start the Windows 10 laptop, the HP. Does it show an email address on the sign in screen and ask for a password?
If so, who is that email address with, aol.com, yahoo.com, hotmail.com, etc? Just the company your email is with or the part that comes after the @ sign. Thank you,
Ok, So when you turn on the windows 10 computer before it boots into windows, its asking for a password ***** your satx.rr.com account, and you cannot get past that.. Correct?
If its saying the microsoft password ***** ***** What you need to do is go to this link
On this page, we will be resetting your windows / microsoft password ***** windows 10..
To do this, we must enter your full satx.rr.com email address from beginning to end including the @ sign, it has to match what windows 10 is asking for.
T hen, have it send a password ***** form to you by email.
Then, log into your road runner email, open the link from microsoft and reset the password. ( Note, this isnt changing your roadrunner password ***** get into your email. Its changing the windows / microsoft password for your microsoft account, which is what the computer needs to log in)
Once you have set a new microsoft password ***** your RR account.. Shut down the windows 10 computer and start it and then try logging in with that new password.
let me know whether this works or not, and we will discuss our next steps.. ( When you are next available )
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
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