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Please try resetting internet explorer by following the instructions below.
Please open the Run dialog box window by pressing Windows Key + R.
Type in inetcpl.cpl in the Run box, and then press Enter. it will open Internet options/Settings.
In the Internet Options window, tap or click the Advanced tab.
Tap or click Reset. If you're using Windows Internet Explorer 6, click Restore Default.
In the Reset Internet Explorer Settings dialog box, tap or click Reset.
Note Select the Delete personal settings check box if you also want to remove browsing history, search providers, Accelerators, home pages, Tracking Protection, and ActiveX Filtering data.
When Internet Explorer finishes applying the default settings, tap or click Close, and then tap or click OK.
Exit and then start Internet Explorer.
If the issue persists, or you have any questions, please be back and let me know.
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