How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4520
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Type Your Computer Question Here...
Kamil Anwar is online now
A new question is answered every 9 seconds

Hai i have a portable hard drive model 31868600

Customer Question

hai i have a portable hard drive model 31868600 S/N:W2AA204494 and I can not cent to my mac book AIR
JA: Just to clarify, how old is your MacBook Air and what operating system are you running?
Customer: It is brand new opt system el Capitan
JA: What troubleshooting have you tried?
Customer: i don't find my hard drive
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no not at the moment thank you
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer. Is your drive detected by Disk Utility? Does it need to be powered by an adapter?

Customer: replied 4 months ago.
ik weet niet hoe het werkt en ik vind nergens een disk utility en hij is niet aangedreven door een adapter
Expert:  Kamil Anwar replied 4 months ago.

To access the Disk Utility in Mac OS X, just press Command+Space to open Spotlight search, type Disk Utility, and press Enter.

Customer: replied 4 months ago.
Thans I have iT ON my Mac
Expert:  Kamil Anwar replied 4 months ago.

Is it now working?

Customer: replied 4 months ago.
evrything is ok
Expert:  Kamil Anwar replied 4 months ago.

Welcome. And, if you can take a second to rate my service by clicking the star icon on the top of this page, that will be greatly appreciated.