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Andy
Andy, Computer Consultant
Category: Computer
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My desktop no longer connects to wifi. It tells me to plug

Customer Question

my desktop no longer connects to wifi. It tells me to plug in a cable. How can I re-get wifi on my computer?
Submitted: 5 months ago.
Category: Computer
Expert:  Mr.Med replied 5 months ago.

Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, what is your operating system (windows or mac)? Was your computer working with wireless connection previously with your router?

Is there any error or message when connecting the computer to your wireless network name?

Also Can you connect an Ethernet/network cable from the hp computer to the router, does internet work with wired/cable connection?

Customer: replied 5 months ago.
It is windows.
It was working with wireless connection with my router.
It says to plug in an Ethernet cable, no wifi available.
Expert:  Mr.Med replied 5 months ago.

Can you connect an Ethernet/network cable from the computer to the router, does internet work with wired/cable connection?

Expert:  Mr.Med replied 5 months ago.

Do you have an Ethernet cable ? also what version of windows do you have (7,8 or 10)?

Customer: replied 5 months ago.
I don't know if it works with a cable and no I do not have one.
Expert:  Mr.Med replied 5 months ago.

Ok last question, what version of windows do you have (7,8 or 10)?

Customer: replied 5 months ago.
7.
Customer: replied 5 months ago.
being it is not picking up the internet, I don't think you can remotely fix it.
Expert:  Mr.Med replied 5 months ago.

Please try to restore windows 7 by following the steps below :

1-Click Start > All Programs > Accessories > System Tools program group.

2-Click on the System Restore program icon.

3-Click Next > on the Restore system files and settings window.

4-Choose the restore point that you want to use. You should use the restore point with a date when you still don't have the problem you are facing now.

Let me know the results

Thank you

Customer: replied 5 months ago.
didn't work.
Expert:  Mr.Med replied 5 months ago.
  • Please Right click on the Wireless Icon in the system tray and select "Open Network and Sharing Center"
  • Now Click on the "Manage wireless networks" link from the side menu
  • Then remove the wireless networks listed there, highlight each network listed there by clicking on it, then from the menu bar click on Remove. To confirm you want to remove the network, simply click Yes in the pop-up window.

 

  • reboot the computer and while the computer is rebooting unplug the power to your router and wait a few seconds then reconnect the power to the router. Then try connecting the wi fi again.

Let me know if works for you

Thank you

Expert:  Mr.Med replied 5 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 5 months ago.

If you need further assistance please reply back to me and i will gladly continue to help

Customer: replied 5 months ago.
No.
Expert:  Mr.Med replied 5 months ago.

Solution 1 :

Please click on Start and in the search box type cmd : right-click on Command Prompt and click on Run as administrator. Then type:

netsh winsock reset , and press Enter.
ipconfig /release , and press Enter.
ipconfig /flushdns , and press Enter.
netsh int ip reset netshlog.txt , and press Enter.

Then restart the computer and check.

Solution 2 :

Click on Start, then right-click on Computer, then click on Manage, then click on Device manager, then open/expand Network adapters and right-click on each of the items under it and click on Uninstall and confirm. Then restart the computer.

Solution 3 :

Reset the router: with the power connected to the router, please use a paper clip to press & hold the tiny reset hole/button located on the back/bottom of the router for 10 seconds. Then wait a few minutes and check.

Let me know the results

Thank you

Expert:  Mr.Med replied 5 months ago.

Any results ?

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