Hello & Welcome to JustAnswer.Thank you for your question. I will do my best to assist you.
Are you using a browser to sign into both accounts or are you using a mail application to do this? If not and if you use a mail application, you will be able to manage both accounts separately from a single screen without having to logout and login again, let me know how you wish to proceed?
Optional Remote Connect Service - Quick ResolutionWould you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $39 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, you can accept the offer of remote.If you do not need the remote service, then simply provide me the requested information above. Thanks