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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have earthlink an my internet went out I am unable connect

Customer Question

I have earthlink an my internet went out I am unable connect to internet with my pc
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: Only light on my DSL box that is not light up is the internet light
JA: Have you done a bandwidth test?
Customer: Is that when you type on the browser if so I am on that page
JA: Is there anything else important you think the Computer Technician should know?
Customer: I am on that page an where it show up address it shows all
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer
Expert:  Cody replied 4 months ago.

Have you called Earthlink?

Try unplugging modem for 30 seconds then plug it back in.

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