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Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 677
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
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Dell14z 5423. Turned off. Won't restart . Power is good.

Customer Question

Dell14z 5423. Turned off. Won't restart . Power is good. What to do??
Submitted: 4 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 4 months ago.

Hello Jim, and thank you for choosing


Its hard to know what happened to cause your machine to Shut Down and fail to restart.


First thing is to pull your Technical Manuals for your computer.

Please Stand-By while I pull the manuals.

Expert:  Quiksilver07070 replied 4 months ago.

Can you tell me what version of Windows you had?

7, or 8, or 10?

Expert:  Quiksilver07070 replied 4 months ago.

Hey Jim,

Lets start with the simplest and most common issues.

Computers have a power indicator that glows when it is receiving power.


On Notebooks this indicator may be a lighted power button or it may be an LED located at the upper part of the keyboard or along the front edge of the computer itself.

Try the following steps to resolve a notebook no-powering situation:

  • Ensure that the battery is fully charged
  • Remove the Battery and disconnect the AC Adapter; Hold the power button down for 5 seconds to discharge "Static Flea Power"
  • Reseat the battery on the Notebook and power it on
  • Remove the Battery from the Notebook and power it on using only the AC Adapter
  • Ensure that the Power LED on the AC Adapter is lit to ensure the functionality of the AC Adapter, also try another working AC Adapter if available.


If none of the above solutions work, please let me know, and we can move to the next set of possible solutions.

Just FYI.....Troubleshooting a dead computer, is a process of eliminiation, as the problem does not jump out at you. Like a automobile, when it wont start, you try the most obvious things first, then move deeper, swapping out componenets until its fixed. Computers are no different.

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