Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. I'll need to ask a few questions. First, what email service do you use? What's the part of your email after the @ sign. Also, how do you access your email? Do you use a web browser, or do you use Outlook, Thunderbird or Eudora or some other program?