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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I see there is a common problem with windows migration

Customer Question

I see there is a common problem with windows migration assistant where an error saying to close windows mail (when it isn't even open) keeps coming up. Has there been a solution to this?
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: windows 10, using an hp pavilion...let me check the model number
JA: Is there anything else important you think the Computer Technician should know?
Customer: I don't think so...
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 5 months ago.
Category: Computer
Expert:  Martin replied 5 months ago.

Hello and welcome.

When did the problem start?

May I connect with you remotely and troubleshoot the issue directly?

Please reply using the box below.

Regards,
Martin

Customer: replied 5 months ago.
Hi Martin, before I answer is there an additional charge?
Expert:  Martin replied 5 months ago.

Hello, you should be able to view the price on your end of the screen (I cannot see it myself) - the remote session is a premium service and is refundable for up to 30 days.

Expert:  Martin replied 5 months ago.

To view the price, simply click on View offer if you don't already have it showing on the screen

Customer: replied 5 months ago.
Sorry, a bit confused - what was the $36 I already paid for? It says here to pay $39 for your offer of secure remote assistance, is that in addition to what I already paid?
Expert:  Martin replied 5 months ago.

The initial amount covers a textual answer but I see where you're coming from.

Let me see if I can rectify the amount for you, one moment.

Expert:  Martin replied 5 months ago.

Due to the complexity of the problem, that's the lowest I can set it to

Customer: replied 5 months ago.
I'll pass then, thank you anyway
Expert:  Martin replied 5 months ago.

Ok no problem

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