Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Could you please let me know which email application you used for opening your AOL email is it Microsoft Outlook, windows live mail or is it AOL desktop software?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10 or any other?
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Thanks for updating.I will request customer service to close this question and also cancel subscription if there is one.