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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 14038
Over 10 years of professional experience.
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Aol does not recognize my password : 2 weeks : aol says my

Customer Question

aol does not recognize my password
JA: How long have you had this issue with your A.O.L. account?
Customer: 2 weeks
JA: Tell me a bit more about what's going on so he can help you best.
Customer: aol says my password ***** *****
JA: Is there anything else the Computer Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Customer: same on both screennames of aol account
Submitted: 4 months ago.
Category: Computer
Expert:  Jason Jones replied 4 months ago.


I will be the person helping you today.

I can help you in one of two ways:
1) We will communicate back and forth on this page.
2) Remote support, which would allow me to take a look at the problem and fix it for you while you watch.

In my experiences, remote support saves a lot of time for everybody and is safer because if instructions are not followed correctly, it may make the problem worse or create a new problem.

As a side note, both options are covered by a 100% guarantee and fully refundable, if we are not able to fix your problem.

If you wish to choose the first option, please let me know so we can begin. If you wish to choose the second, better option, then click the Accept this Offer button for Secure Remote Assistance.

Thank you,

Expert:  Jason Jones replied 4 months ago.

Thank you kindly for the update.

Please, follow the instructions below to reset your AOL/AIM password:
Please, click the following link:

On that page, enter the requested information and follow the instructions.

Once you do that, you will be able to reset your password ***** that ID.

If you have forgotten your security questions, click the Forgot Answer link when asked the question, fill out the requested information and continue. If that does not get you working, you can call the following number to resolve the problem: (###) ###-####

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 4 months ago.
please cancel my account immediately.