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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4863
Experience:  Certified Computer expert with over 10 years experience.
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NEED PASSWORD SO CAN PAY BILL : NOT SURE : GOT EMAIL SAYING

Customer Question

NEED PASSWORD ***** CAN PAY BILL
JA: When did you last reset your username and password?
Customer: NOT SURE
JA: Tell me a bit more about what's going on so he can help you best.
Customer: GOT EMAIL SAYING I HAD MISSED PAYMENT. TO THE BEST OF MY KNOWLEDGE, I DID NOT RECEIVE A BILL.
JA: Is there anything else the Computer Technician should be aware of?
Customer: SINCE I CAN'T ACCESS I NEED TO GET A NEW PASSWORD...PLEASE
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 7 months ago.
Category: Computer
Expert:  Chris L. replied 7 months ago.

Hello,

Which company are you trying to pay exactly? Who was the email from?

Customer: replied 7 months ago.
Xfinity
Expert:  Chris L. replied 7 months ago.

Thank you. This will be much easier to figure out over the phone and make sure that bill email is legitimate. Please call

1(###) ###-####and explain what has happened and make sure that the email was legitimate and while on the phone they will also be able to give you a new password.

Please take a quick moment to rate my service by clicking the stars, 3 or more is very appreciated.

Thanks,

Chris