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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 36854
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I have a dell PC-5 years old. Last night windows popped up

Customer Question

I have a dell PC-5 years old. Last night windows popped up with need to update. Went to 35% than froze. Tried all kinds of shut down.This am message read : Can't update , reverting changes. Still frozen.
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Can you please press and hold the power on / off button on your Dell PC for about 10 seconds, then turn it back on and check?

If needed, are you able to go to Safe Mode using key F8?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Computer Tech replied 11 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,