I'm sorry about the issue. What is the model of your Internet modem/router device?
Is your desktop computer connected to the modem / router device with a cable? Or is the connection wireless?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,